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Discover more in our FAQ

Have a question or comment? We're here to help.
Support hours: Monday-Friday, 9am-5pm

Email: info@roam-wild.com

Order Help

My order tracking status hasn't updated?

Please allow up to 48 hours from the shipping date to update. If you still have concerns after this period, feel free to reach out to us at info@roam-wild.com.

Bird Feeding Questions

Squirrels are accessing my PestOff Bird Feeder?

To keep those pesky squirrels away from your bird feeder, make sure it's hung at least 18"/45cm away from any vertical surface, just as the packaging suggests. If you've already done that and squirrels are still causing trouble, let's double-check the distance together. 

Once confirmed, please send a picture of your feeder setup to info@roam-wild.com, and our friendly team will be more than happy to give you personalised advice. 

If your feeder isn't at the recommended distance, no worries! Just reposition it and check out this helpful video for guidance. Happy bird feeding!

Bird Feeding How To Videos

How To Disassemble The Roamwild PestOff Bird Feeder

Please watch this video. 

If you have the suet feeder then please watch this video.

General Information

Can I buy Roamwild products from other websites?

As the Roamwild name gets out, more and more fake websites and fake products enter the market, but don't worry, we've got your back!

If Roamwild have not officially posted it on social media then its not us.

  • If you see an advert on social media that sells "Roamwild" items, but the listed URL preview isn't www.roamwildproducts.co.uk or www.roamwildproducts.com that's not us.
  • Avoid anything with errors - if an ad has odd formatting, strange or poor-quality images, or spelling/grammar mistakes, don't click on it as it won't be the real Roamwild.

When looking for the official Roamwild website, be sure to check the URL;

  • If you see a Google ad for a "Roamwild Sale" or a site that sells "Roamwild" items, but the URL isn't www.roamwildproducts.co.uk-  or www.roamwildproducts.com that's not us.
  • Avoid website URL's that have strange names. The real, official Roamwild website is simply, roamwildproducts.com

If you think you've been a victim of a fake website, or have been contacted by someone you don't trust, please report it!

We're working extremely hard with the relevant authorities to ensure you have the best possible experience, but... we need your help!

You can report a fake website to our us by emailing info@roam-wild.com

We also ask that you please, please report the fake account to the social media platforms in question and/or the police if you've provided any personal images and/or details.

If you've made a purchase from a website you think is fake, please speak to your Bank provider, as they may be able to help! Alternatively, our Customer Support team are always on hand to help if you have any questions.

If you have a question or need any help identifying if your shopping via the official Roamwild website or need any help please feel free to contact our Customer Support team, anytime.